“Remember: things can be bad, and getting better.”
Hans Rosling, Factfulness: Ten Reasons We're Wrong About the World—and Why Things Are Better Than You Think
I quote this a lot so here's a link: Tips for Better Online Surveys
- Every question you ask is expensive.
- Every question you ask changes the way your users think.
- Make it easy for the user to bail.
- Make the questions entertaining and not so serious, at least some of …
There are good cops Simo.
Learning by Doing / over / wishful thinking
Anneli (Typography in \TeX perhaps)
incident post-mortems are the technical debt of operations
There's no recycling bandwidth